Shipping policy

Order Processing

All orders are processed within 2–5 business days after payment is received. Once your order is shipped, you will receive a confirmation email with your tracking information.

Please note that processing times may be slightly longer during peak seasons or holidays.

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Shipping Times

Our products are shipped directly from our trusted international suppliers.
Average delivery time is  7–15 business days.

Shipping times may vary slightly depending on your location and local customs procedures.

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Order Tracking

Once your order has been dispatched, you’ll receive a tracking number via email.
You can track your package at any time using the tracking link provided.

If your tracking information hasn’t updated for several days, it’s usually due to carrier delays. Your package is still on the way.

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Delays

We strive to deliver on time, but unforeseen circumstances such as customs inspections, weather events, or global shipping congestion may cause delays.
We appreciate your patience and understanding in such cases.

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Incorrect Address or Order Details

Please double-check your shipping information before confirming your order.
We cannot change or cancel orders once they have been processed or shipped.

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Need Help?

If your order exceeds the estimated delivery time or you need assistance, contact our support team at  support@elyvenshop.com, we’re happy to help.